If you have been following our CatPrint Walkthrough series, this is the third part!
In the first part, we talked about what happens in Customer Service Pre-Press. In the second part of the series, we talked about what happens in Production Pre-Press!
Read on to find out what happens during the third part of the ordering process:
Once your jobs are screened and pre-pressed by both Customer Service and Production, they are added to the print queue in the order of what needs to be printed and shipped by which day. This is how we can offer guaranteed delivery dates.
After the jobs are prioritized, we load up the paper trays and begin sending jobs to the printer. The iGen runs optimally with limited cool-downs. Therefore, we have 6 different paper trays for the printer, allowing for efficiency and consistent print quality.
To ensure that the prints will match the colors within your file as closely as possible, we run color maintenance twice per day, once 8:00 AM and then again at 3:00 PM. This is an automated process that is completed right through the printer’s software.
Introduction to the CatPrint Walkthrough
Want to learn more about how your prints are brought to life here at CatPrint? We feature a different step of the process to give you a full rundown of how your order is made: from Customer Service all the way to the outgoing mail cart!
Part One: Customer Service
Naturally, all orders begin in Customer Service. Our Customer Service team is comprised of Nicole, Matt, and Eileen. They handle all customer inquiries and act as the middlemen between the customers and the CatPrint Production team. Once your order is placed, Customer Service pre-press occurs with reviewing each order and doing the first quality check. They look for common file issues and address any potential concerns with the customer.
CatPrint Customer Service Rep Eileen and Matt checking your files!