CatPrint Walkthrough: Part One – Customer Service

Introduction to the CatPrint Walkthrough

Want to learn more about how your prints are brought to life here at CatPrint? We feature a different step of the process to give you a full rundown of how your order is made: from Customer Service all the way to the outgoing mail cart!

Part One: Customer Service

Naturally, all orders begin in Customer Service. Our Customer Service team is comprised of Nicole, Matt, and Eileen. They handle all customer inquiries and act as the middlemen between the customers and the CatPrint Production team. Once your order is placed, Customer Service pre-press occurs with reviewing each order and doing the first quality check. They look for common file issues and address any potential concerns with the customer.

CatPrint Customer Service Rep - Eileen

CatPrint Customer Service Rep Eileen and Matt checking your files!

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About

CatPrint is a boutique color printing company offering premium short run printing via the internet. When founded in 2004, the company was operated out of the owner's basement. Today, CatPrint has expanded into a cutting-edge web establishment, employing a team of workers with expertise in the fields of graphic design, productions and customer service. We also guarantee the use of the largest and most innovative digital presses available to us. Throughout our development, we strive to remain a customer-conscious organization, always trying to offer the most satisfying printing experience. Remember, our main concern is always you – the customer!

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5 comments on “CatPrint Walkthrough: Part One – Customer Service
  1. […] the first part of our CatPrint Walkthrough series, we talked about what happens when you place your […]

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  2. […] the first part, we talked about what happens in Customer Service Pre-Press. In the second part of the series, we talked about what happens in Production […]

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  3. […] you have not been following the CatPrint Walkthrough series, you might want to learn about Customer Service Pre-Press, Production Pre-Press, and Printing & Color Maintenance before reading […]

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  4. […] the first part, we talked about how Customer Service does the first step in the quality check on your […]

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  5. […] How Customer Service works in conducting the first quality check in Customer Service Pre-Press […]

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