In case you didn’t know, CatPrint is located in Rochester, New York, which is the THIRD snowiest city in America according to Weather.com. So it’s not unusual for CatPrint to have a snow day!
What exactly happens at CatPrint when there’s a snowstorm and the conditions absolutely don’t allow us all to drive to work? Do we force ourselves to come to work despite the treacherous weather?
February 2, 2015: First CatPrint Snow Day of the year!
Customer Service
If conditions don’t allow us to make it to CatPrint physically, for Customer Service, we’ll telecommute!
Even if we can’t physically make it to the CatPrint facility, we still give you the best Customer Service we can provide from our homes. That’s right! We won’t just forget about your inquiries and sip on hot chocolate from our beds with our furry friends; we make sure that you’re getting taken care of while we’re sipping on hot chocolate.
Production
For orders pending on the Production floor, does this mean that your orders won’t be fulfilled and delivered on time? That’s not true! Although there could be delays or certain services and shipping options won’t be available, it is extremely rare (almost as rare as a dodo) that there won’t be anyone in Production to take care of your order. Production is like Santa Claus’s workshop; someone is always here working hard to make sure you receive what you ordered.
That’s just how much we care.
Maybe someday we’ll be able to sponsor a sled team made up of rescue dogs to collect snowed-in citizens, but for now we’re focused on quality printing services.
CatPrint is a boutique color printing company offering premium short run printing via the internet. When founded in 2004, the company was operated out of the owner's basement. Today, CatPrint has expanded into a cutting-edge web establishment, employing a team of workers with expertise in the fields of graphic design, productions and customer service. We also guarantee the use of the largest and most innovative digital presses available to us. Throughout our development, we strive to remain a customer-conscious organization, always trying to offer the most satisfying printing experience. Remember, our main concern is always you – the customer!
[…] year started off with our one and only snow day of 2015! Our Customer Service Team worked from home as it was too dangerous to drive, even for […]
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